Orders and Returns
Order Processing
Every order placed with us is handled by a real team — not an automated warehouse. We verify, prepare, and ship each product with care from our physical location. No third parties. No dropshipping.
Order Times:
- Processing Time: 1–2 business days
- Shipping Time: Based on location and selected method
- Discreet Packaging: Always standard
You’ll receive tracking details as soon as your order leaves our facility. If anything looks off or delayed, our team is ready to help.
Returns & Product Support
Our Commitment to You
We don’t build gear for one-time use. Everything we offer is meant to protect and empower you long-term — not to be rented, tested, or returned casually. That’s why we don’t offer refunds. But that doesn’t mean you’re stuck if something’s not working.
What We Do Offer:
- Full diagnostics
- Reconfiguration or recalibration
- Firmware/software updates
- Professional inspection
In most cases, we resolve issues quickly — and at no extra cost. Our support doesn’t stop after you buy — because your safety, privacy, and satisfaction are worth more than a simple return label.
Why No Refunds?
Our products are not mass-produced consumer gadgets — they’re custom, sensitive tools designed for specific, often high-stakes environments. Once shipped, they can't be re-sold or “refreshed” like typical merchandise. Offering refunds would compromise both security standards and the integrity of our operation.
We take your trust seriously — and we stand behind every product we build or recommend.
Need Help?
If you're facing any issues or need to return a product for configuration, please contact us first:
📞 Call: (248) 569-6831
📧 Email: spyopstech@gmail.com
All communication is private and handled by trained professionals — not bots.