FAQs
1.
“I don’t want to feel like a criminal just for needing this stuff.”
You’re not alone — and you’re absolutely not in the wrong. Whether you’re protecting your family, your business, or your personal life, the right to privacy is yours. We’re not here to judge — we’re here to help you stay safe, stay informed, and stay in control of your space.
2.
“How do I know I’m buying the right gear for my situation?”
That’s the exact reason we exist. This isn’t a one-size-fits-all industry — and we treat it that way. Our team of expert advisors will guide you, recommend what’s best based on your actual needs, and never push products that don’t serve a clear purpose in your world.
3.
“Can I even use this kind of equipment legally?”
That’s one of the first questions we help our clients answer. We stay current on surveillance and privacy laws so we can guide you with clarity and confidence. Most of what we offer is legal to own and use — the key is how and where you use it, and we’ll walk you through that without the legalese.
4.
“I’ve seen cheaper spy gear online. Why is yours more expensive?”
Because we don’t sell gimmicks — we sell gear that works. What you see online for less is often outdated, mass-produced junk. We custom-build and rigorously test many of our tools right here. You’re not just buying a product — you’re getting our 30+ years of experience and backup.
5.
“What if someone finds the device I’m using?”
Discretion is built into every piece of gear we offer. From ultra-concealed cameras to stealthy counter-surveillance tools, we prioritize blend-in design and operational security. If your situation calls for extra subtlety, just reach out — we’ll tailor something specifically for it.
6.
“I have no tech background — am I going to be able to use this?”
You don’t need to be James Bond to operate our equipment. We design and select tools that real people can use without a tech degree. And if you ever get stuck, we’re just a phone call or visit away — no outsourced support, no confusion.
7.
“I’ve been scammed by ‘spy shops’ before. What makes you any different?”
We get it — the internet is full of shady dropshippers selling from someone else’s warehouse. We’re not one of them. We run the largest physical spy shop in the world, with real experts on-site, and we custom-build or hand-select everything we sell. No fluff, no fakes.
8.
“How fast can I get what I need? I might not have time to wait.”
When urgency matters, we don’t waste a second. Most of our gear ships from our physical location, not some warehouse overseas. Need something today? Give us a call or come in — we’ve helped people act fast in serious situations, and we’re built to respond when time matters most.
9.
“What if I buy the wrong product or it doesn’t solve my issue?”
That’s why we start with the problem, not the product. Our consultations are designed to uncover the real need before any gear is recommended. And if we get it wrong — which is rare — we make it right. Your peace of mind is more important than a sale.
10.
“Is this going to actually protect me, or is it just more gear collecting dust?”
We only stock what we’d use ourselves — and we’ve been in this field for decades. Whether you’re uncovering a hidden threat or securing a vulnerable space, we’ll match you with tools that have been tested in the field, not just in theory. This is gear that earns its keep.
11.
“Do I need to come into the store, or can everything be done online?”
While we love working with people face-to-face at our physical shop, you can absolutely handle everything online. From consultations to ordering gear, we’re built for both digital convenience and in-person service. Either way, you get direct access to real experts — not some faceless support line.
12.
“Can I stay anonymous when placing an order?”
Absolutely. We respect your privacy just as much as we help protect it. Orders are shipped discreetly, and we offer private payment options and secure communication channels. If you want to stay off the radar, we know how to make that happen.
13.
“Do you offer consultations before I buy anything?”
Yes — and it’s one of the things that makes us different. We don’t believe in guesswork. Whether it’s a one-on-one phone call or an in-store session, we’re here to learn about your situation and recommend exactly what’s needed — nothing more, nothing less.
14.
“What if my situation is really unique or sensitive?”
That’s exactly what we’re built for. In fact, most of the people we help have situations that don’t fit into a simple category. Our team thrives on problem-solving and custom solutions — you bring the challenge, we’ll bring the clarity and discretion it deserves.
15.
“Is my order tracked or shared with anyone?”
No. We ship discreetly, and your data stays locked down. We never sell, rent, or expose your information — period. Our clients trust us with serious matters, and we protect that trust with real-world security protocols, not just marketing talk.
16.
“Do you really have the largest spy shop in the world?”
Yes — and we’re proud of it. What started as a passion has grown into a full-scale operation with a physical location, expert staff, and more custom surveillance and counter-surveillance tools than anywhere else. But size isn’t the point — solutions are. And we’re built to deliver them at any scale.